UCaaS
A unified communication platform also brings new features and benefits, this is available as a subscription service.

· Voice Calls
· Video Conferencing
· Desktop sharing
· Team Collaboration
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CCaaS
Contact Centre as a Service (CCaaS) is a solution that replaces traditional brick-and-mortar call centres, allowing agents to work from any location, and available as a subscription service.

· Add / remove user from the solution on demand
· PCI Call recording
· Call analytics
· Omni Channel
· Wallboard displays
· Built-in redundancy

Key Benefits
· Access anywhere
· Expand talent pool
· Scalable/Flexible
· Cost effective
· Enterprise class features
· Enhances your customer’s experience